Why can't I charge with my RFID card?

In most cases, your RFID card does not have the card status Active, or your fleet does not yet have an agreement with the site. You find the card status in the fleet's RFID cards tab, and you see your existing agreements under Agreements in the Active agreements tab.

Please note that charging at BGL Charge sites only works with RFID cards that are registered in your own fleet. You can also use your existing RFID cards from other providers and register them for each vehicle, as we are not aware of any card types or standards that do not work.

If the station accepts your RFID card but the charging session does not start, the vehicle is not requesting charging current. In such cases, it usually helps to check whether the connector is properly engaged.

If that does not help, please contact support and provide the date, time, site, and the card number or UID of your RFID card so that we can identify the case quickly. We usually respond within a few minutes, in exceptional cases within a few hours.

Your drivers can contact support directly from the Driver Web App by tapping the headset button.