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Help CenterFAQsGeneral FAQs

General FAQs

  • Do I need an association membership to use BGL Charge?
  • What does BGL Charge cost?
  • Do I need new hardware?
  • How do I contact support?
  • Can my company be both a fleet and a depot operator?
  • What roles are there, and how do I invite colleagues?
  • What applies if my company operates in several countries?

How do I contact support?

You can reach us by email at support@depotcharge.com or in the chat on the platform under Support at the bottom of the sidebar. Drivers reach support via the headset icon in the Driver Web App.

We usually reply within a few minutes, in exceptional cases within a few hours, and the more precise your information, the faster we can help.

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