What does “New charging request” mean, and what do I need to do?

A new charging request means that a fleet is requesting an agreement with your site and you now decide on it. You receive an email about it, and the request also appears in the portal; a charging request is the same as an agreement request.

Such requests arise in the case of offers with the acceptance mode Approve requests. To make a decision, go to Agreements and open the Requested agreements tab.

Review the Planned use and then click Accept request or Reject request. Once accepted, the agreement becomes active immediately.

You cannot provide a reason for rejecting a request, but the fleet can submit a new request afterwards.

If a fleet has chosen Express interest, you also receive a notification and can then add the fleet to your agreement and approve it. There is currently no fixed deadline for your decision.